Terms of service

Last updated: November 3, 2026

These Terms of Service (the "Terms") constitute a legally binding agreement between you and VAELLE. By accessing or using our website and placing an order, you agree to be bound by these Terms, our Privacy Policy, and our Terms of Sale. If you do not agree with any part of these Terms, you must not use this website.

Eligibility

You must be at least 18 years of age, or the age of majority in your jurisdiction, to make a purchase on this website. By using the Services, you confirm that you meet this requirement and that the information you provide is accurate.

Account

You may create an account through the website or our apps. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorised use of your account.

Products and Availability

All products displayed on this website are described as accurately as possible. We may modify, discontinue or limit the availability of any product at any time without prior notice. Colours and finishes may vary slightly depending on your screen settings and the nature of the materials used.

Pricing and Payment

Prices are displayed in the currency shown on the website and exclude any duties, taxes or import charges unless expressly stated. Payment is processed by Shopify Payments and our other payment providers. You provide your payment details at checkout and authorise the full amount of your order. Further detail is set out in our Terms of Sale.

Intellectual Property

The design, name, appearance and content of this website and of VAELLE products are owned by VAELLE or its licensors and are protected by intellectual property laws. Nothing in these Terms grants you any right to use them except the limited right to use the website to place an order. Further detail is set out in our Legal Notice.

Acceptable Use

You agree not to use the website to:

  • violate any applicable law or regulation;
  • for fraudulent purposes or to obtain goods fraudulently;
  • interfere with, disrupt or attempt to gain unauthorised access to the website, its servers or any connected system;
  • scrape, crawl or harvest content from the website without our prior written consent;
  • resell or redistribute our products without an agreement with us;
  • submit false, misleading or deceptive reviews.

Reviews and Content Submitted

When you post a review, photo or other content, you grant VAELLE a non-exclusive, worldwide, royalty-free, perpetual right to use, display and distribute that content in connection with our products and services. You confirm that you own the rights to the content you submit and that it does not infringe the rights of others.

Third-Party Links and Services

The website may link to or display content from third-party websites. VAELLE is not responsible for third-party content, products or practices, and your dealings with them are at your own risk.

Disclaimer

The website and its content are provided "as is". To the fullest extent permitted by law, VAELLE disclaims all express or implied warranties, including merchantability, fitness for a particular purpose, non-infringement and accuracy. Certain jurisdictions do not allow certain disclaimers, so parts of this clause may not apply to you.

Limitation of Liability

To the maximum extent permitted by law, VAELLE will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data or goodwill, arising out of or related to your use of the website or any purchase made through it, even if we have been advised of the possibility of such damages. Our total liability to you for any claim arising out of these Terms is limited to the amount you paid for the relevant order.

Indemnification

You agree to indemnify and hold harmless VAELLE and its employees, agents and suppliers from any claim, demand, loss or expense (including reasonable legal fees) arising out of your misuse of the website, your breach of these Terms, or your violation of any law or the rights of a third party.

Modifications

We reserve the right to update or modify these Terms at any time. The version published on this website at the time of your order applies to that order. Material changes will be announced on the website or, where appropriate, by email.

Severability and Waiver

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in full force. A failure to enforce any provision is not a waiver of that provision.

Termination

You may stop using the website at any time. We may suspend or terminate your access, including for breach of these Terms, illegal activity, or where required by law.

Governing Law and Disputes

These Terms are governed by the laws of the State of California, United States, without regard to conflict of law rules. Any dispute not resolved informally will be submitted to the exclusive jurisdiction of the state and federal courts located in Los Angeles County, California. Where you reside in the European Union or the United Kingdom, you retain the benefit of any mandatory consumer protections of your country of residence. Nothing in these Terms limits rights that cannot be waived under the consumer law of your country of residence.

Related Policies

Contact

If you have any questions about these Terms, contact us at bambooec35@gmail.com or write to us at 6420 Wilshire Blvd, Los Angeles, CA 90048, United States.