Shipping policy

Last updated: November 3, 2026

Shipping Policy

At VAELLE, we want every pair of eyewear to reach you safely and quickly. This Shipping Policy explains how we process, dispatch and deliver your order. It forms part of our Terms of Sale.

Processing Time

Orders are prepared for dispatch within 1 to 2 business days. During promotional periods, holidays and clearance events, processing may take up to 5 business days. You will receive an order confirmation email with dispatch details as soon as your parcel leaves our fulfilment partner.

Shipping Destinations

We currently ship throughout the United States, including PO boxes and APO/FPO addresses where the carrier allows. We do not currently ship internationally; if this changes, we will update this policy and announce it on the Website.

Shipping Rates and Timing

Shipping charges are calculated in real time at checkout based on your delivery address, the size and weight of your order and the carrier rates available at the moment of purchase. Rates are therefore not fixed and may differ between orders and destinations.

Standard delivery typically takes 3 to 5 business days after dispatch. Expedited options, where available, are offered at checkout with an estimated 1 to 2 business day transit time. Complimentary standard shipping is applied to qualifying orders as advertised on the Website.

Tracking

As soon as your order is dispatched you will receive an email containing a tracking link. Please note that the first scan may take up to 24 hours to appear. Tracking information is provided by the carrier and may occasionally be delayed.

Delivery Issues

If your parcel has not arrived within 10 business days of the dispatch date, please contact us at bambooec35@gmail.com with your order number. We will investigate and, where the parcel is confirmed lost, send you a replacement or issue a full refund.

Damaged or Incorrect Parcels

Please inspect your parcel on arrival. If the packaging or the product is damaged, or you have received the wrong item, contact us within 7 days of delivery with photographs and your order number. We will arrange a replacement or a full refund, including any return shipping costs. Our Refund Policy also applies to faulty or incorrect items.

Customs, Duties and Import Charges

As we currently ship only within the United States, no customs duties or import charges apply to domestic orders. Any such charges that arise for future international shipments would be the recipient's responsibility unless otherwise stated at checkout.

Address Accuracy

Please double-check your delivery address before placing your order. We are not responsible for parcels that are lost or delayed as a result of an incorrect or incomplete address provided by you.

Related Policies

Contact

Questions about your delivery can be sent to bambooec35@gmail.com or to 6420 Wilshire Blvd, Los Angeles, CA 90048, United States.