Refund policy

Last updated: November 3, 2026

Refund Policy

We want you to love your VAELLE eyewear. If something is not right, this Refund Policy sets out how to return an item and receive a refund. It forms part of our Terms of Sale.

30-Day Return Window

You may return any unworn item within 30 days of the day your order is delivered. Items must be in their original condition, with all original packaging, cases, cloths and protective elements included, and in a condition suitable for resale.

How to Return

Contact us at bambooec35@gmail.com with your order number and the item you wish to return. We will send you a prepaid return label within the United States and the return instructions. Returns are free of charge.

Please do not send items back without contacting us first, as we may not be able to identify your parcel. Full details of our shipping process are set out in our Shipping Policy.

Exclusions

For hygiene reasons we cannot accept the return of opened cleaning cloths, contact lens solutions, or any item that has been in direct contact with the eyes or ears and is no longer sealed, unless the item is faulty. Made-to-order items, engraved items and gift cards are also excluded, except where such exclusion is not permitted by the consumer law of your state of residence.

Exchanges

You may request an exchange for a different size, colour or model, subject to availability. If the item you want is unavailable, we will issue a full refund instead.

Refunds

Once we have received and inspected your return, we will notify you of the outcome and refund your original payment method within 5 to 10 business days. The time it takes for the funds to appear on your statement depends on your bank or card issuer.

Shipping charges paid at checkout are non-refundable unless the return is the result of a fault on our part, an error on our part, or where consumer law provides otherwise.

Faulty, Damaged or Incorrect Items

If you receive a faulty, damaged or incorrect item, contact us within 30 days of delivery with your order number, a description of the problem and photographs. We will arrange, at our option, a replacement, a repair where practicable, or a full refund, including any reasonable return shipping costs.

Your Legal Rights

Nothing in this Refund Policy limits your statutory rights in respect of goods that are faulty, not as described, or not fit for their intended purpose, nor your right to return goods within any mandatory cooling-off period available to you in your state of residence.

Related Policies

Contact

To start a return or refund claim, email bambooec35@gmail.com or write to 6420 Wilshire Blvd, Los Angeles, CA 90048, United States.