Terms of sale

Last updated: November 3, 2026

These Terms of Sale govern the sale of products by VAELLE through vaelleshop.com (the "Website"). They apply in addition to our Terms of Service. By placing an order, you accept these Terms of Sale.

1. Products and Descriptions

VAELLE offers eyewear frames, sunglasses, prescription-ready optical frames, lenses and related accessories (such as cases, cleaning cloths, replacement lenses and spare nose pads). Products are described and illustrated on the Website. We take reasonable care to present products accurately, but images are for illustration only and actual colours, finishes and materials may vary slightly depending on your display settings and the nature of handmade production.

2. Prices and Payment

All prices are shown in United States Dollars (USD) and are exclusive of any sales tax, use tax, duties or import charges, which are calculated and displayed at checkout where applicable and remain your responsibility unless expressly stated otherwise.

Shipping charges are calculated in real time at checkout based on your delivery address, the size and weight of your order, and the carrier rates available at the time of purchase. Shipping charges are therefore not fixed and may vary between orders. Further detail is set out in our Shipping Policy.

Payment is taken through Shopify Payments and our other payment providers. Payment is due at the time of order. We reserve the right to refuse or cancel any order, including where payment cannot be verified, where an item is out of stock, or where we reasonably suspect fraud.

3. Order Acceptance

Your order is an offer to buy. A contract of sale is formed only when we send you an order confirmation email stating that your order has been accepted and is being prepared. If an order is cancelled or cannot be fulfilled, any amount already charged will be refunded in full to your original payment method.

4. Delivery

We ship throughout the United States. Orders are dispatched from our fulfilment partners and standard delivery typically takes 3 to 5 business days after dispatch. Orders placed during public holidays, promotional periods or clearance events may be dispatched later than stated. Risk of loss and title in the goods pass to you upon delivery. If you have not received your order within 10 business days of the dispatch date, please contact us as described in our Shipping Policy.

5. Order Changes and Cancellation

You may request a change or cancellation of your order by contacting us promptly at bambooec35@gmail.com. We cannot guarantee that changes will be possible, particularly once an order has entered fulfilment. As a consumer you retain any cancellation rights that cannot be waived under the consumer law of your state of residence.

6. Returns and Exchanges

We offer a 30-day return window from the day your order is delivered. Items must be returned unused, unworn and in their original condition, with all packaging, cases, cloths and protective elements included, and in a condition suitable for resale. Returns are free of charge: we provide a prepaid return label within the United States. Full procedure and exclusions are set out in our Refund Policy.

7. Refunds

Once we have received and inspected your return, we will notify you of the outcome and process the refund to your original payment method within 5 to 10 business days. Further detail is set out in our Refund Policy.

8. Faulty or Incorrect Items

If you receive a faulty, damaged or incorrect item, contact us within 30 days of delivery with your order number and a description of the problem together with photographs. We will arrange, at our option, a replacement, a repair where practicable, or a full refund, including any reasonable return shipping costs. Nothing in these Terms of Sale affects your statutory rights in respect of goods that are faulty, not as described, or not fit for their intended purpose.

9. Gift Cards

Gift cards are valid for the period stated on the card, are not redeemable for cash, and cannot be applied to a previous gift card purchase. Where a gift card is not used within the stated validity period, the applicable consumer law of your state of residence determines whether it remains redeemable.

10. Discount Codes and Promotions

Only one promotional code may be used per order, unless expressly stated otherwise. Promotions cannot be combined, are not transferable, carry no cash value, and may be withdrawn at any time. Where a promotional code is used incorrectly or in good faith, we may cancel the order and refund the amount paid.

11. Intellectual Property

All product designs, brand names, imagery and copy on the Website are owned by VAELLE or its licensors. Nothing in these Terms of Sale transfers any right in that intellectual property, other than the right to purchase the products we offer. Further detail is set out in our Legal Notice.

12. Liability

To the maximum extent permitted by law, VAELLE is not liable for indirect or consequential loss arising from your use of the Website or purchase of our products. Our aggregate liability in relation to any order is limited to the price paid for that order.

13. Governing Law

These Terms of Sale are governed by the laws of the State of California, United States. Disputes will be subject to the exclusive jurisdiction of the state and federal courts located in Los Angeles County, California, without limiting any mandatory consumer protections available to you in your country or state of residence.

Related Policies

14. Contact

Questions about these Terms of Sale, your order or a return can be sent to bambooec35@gmail.com or to 6420 Wilshire Blvd, Los Angeles, CA 90048, United States.