Help & questions
We answer every message within 2 business days.
Contact
- General and orders: bambooec35@gmail.com
- Telephone: +1 949-668-2027
- Postal address: 6420 Wilshire Blvd, Los Angeles, CA 90048, United States
Full details are set out in our Contact Information policy.
Common questions
What is my frame size?
Every product page lists lens width, bridge width and temple length. See our frame fit guide for how to read them.
Do you offer prescription lenses?
Yes. Send us your prescription when you place your order and we will cut and fit your lenses. See our prescription guide.
What comes with my glasses?
Every pair arrives in a recycled-fibre hard case with a microfibre cleaning cloth. See our packaging page for the full details.
Where do you ship?
Throughout the United States. See our Shipping Policy for rates and timelines.